Name: Mountain Memories
Address: 90 Rusutsu, Abuta-gun, Hokkaido 048-1731, JP
Telephone: +81 70-4192-4414

Question 1

Where is Mountain Memories located?

Accepted Answer

Mountain Memories is located at 90 Rusutsu, Abuta-gun, Hokkaido 048-1731, Japan, in Rusutsu, Hokkaido, Japan. We're situated at the heart of one of Japan's premier ski resorts, offering world-class skiing and authentic alpine hospitality.

Question 2

What is the ski season and operating schedule?

Accepted Answer

We operate seasonally during the winter ski season from December through March. We recommend checking our website for exact opening and closing dates, or contacting us at +81 70-4192-4414 for current availability.

Question 3

How do I book a ski retreat?

Accepted Answer

You can browse our all-inclusive retreat packages on our website and book directly through our online system. For group bookings or custom packages, please contact us at admin@mtnmemories.com or call +81 70-4192-4414.

Question 4

What is included in the all-inclusive retreat packages?

Accepted Answer

Our all-inclusive packages include accommodation, daily meals prepared by our chefs, access to Rusutsu Resort ski slopes, ski lessons for all levels, and exclusive après-ski experiences including onsen (hot springs). See our retreat packages page for detailed inclusions.

Question 5

Do you provide ski equipment rental and lessons?

Accepted Answer

Yes! We offer ski equipment rentals and professional ski instruction for all skill levels, from complete beginners to advanced skiers. Our instructors can teach in English and Spanish.

Question 6

What is your maximum group size?

Accepted Answer

We accommodate intimate groups of up to 18 guests, creating a personal and inclusive retreat experience. This smaller group size allows us to deliver personalized service and build genuine community among guests.

Question 7

Do you offer airport transfers?

Accepted Answer

Yes, airport transfers from Sapporo New Chitose Airport or New Chitose Airport are available as part of most retreat packages, or can be arranged separately. Contact us for transfer details and pricing.

Question 8

What language support do you provide?

Accepted Answer

We provide full support in English and Spanish. Our staff is multilingual, and all materials and experiences are available in both languages.

Question 9

Is your lodge suitable for families?

Accepted Answer

Absolutely! We welcome families and offer ski lessons for children, family-friendly meals, and activities suitable for all ages. We can customize experiences for families traveling with children.

Question 10

What are the onsen (hot spring) amenities?

Accepted Answer

We feature traditional Japanese onsen facilities where guests can relax and soak after a day on the slopes. Onsen access is included in all retreat packages as part of the après-ski experience.

Trips available on request