Privacy Policy

Last Updated: June 22, 2026

1. Information We Collect

We collect information that you provide directly to us when contacting Mountain Memories, requesting a trip, booking a call, joining a newsletter, or making a reservation, including:

  • •Name
  • •Email address
  • •Phone number
  • •Trip, booking, and call-request details
  • •Marketing and website interaction data where consent has been given

2. How We Use Your Information

We use the information we collect to:

  • •Process and manage trip enquiries, reservations, and call bookings
  • •Send confirmations, follow-ups, and related service emails
  • •Communicate with you by email, phone, or WhatsApp
  • •Measure website performance and improve our services
  • •Run advertising and retargeting campaigns when you have given consent

3. Information Sharing

We do not sell your personal information. We may share information with service providers who help us operate the website, manage enquiries or bookings, send communications, or measure marketing performance. This can include hosting, analytics, CRM, scheduling, email, and advertising platforms acting on our behalf.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • •Access your personal data
  • •Correct inaccurate data
  • •Request deletion of your data
  • •Object to data processing
  • •Data portability

6. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies for essential site functionality, analytics, and advertising measurement. Where required, analytics and advertising technologies are used only after you provide consent through our cookie controls.

This may include analytics tools that help us understand site performance, as well as Meta Pixel and Meta Conversions API for advertising measurement, retargeting, and audience building.

We may also record interactions such as website visits, trips-area unlocks, WhatsApp link clicks, enquiry submissions, and booked calls for campaign measurement where consent has been provided.

You can change your cookie preferences at any time through the cookie settings controls on the site. You can also limit cookies through your browser settings, although some functionality may be affected.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at the lodge using the contact information provided on our website.

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